COVID-Normal Daily Practice

This page has been developed to provide a quick staff reference to COVID-normal daily work practices.

Links to further information are included under each heading and will automatically update if the linked information is updated. Click on the arrow of each heading to see the detail underneath.

These practices may change along the way, so it is important to regularly check the following information and the associated links.


Symptom Checking

Symptomatic staff must not attend work on site and should complete a COVID test. 



Western Health is a sensitive setting where masks are required to keep patients, visitors and our colleagues safe. Staff working in patient facing or clinical areas must wear N95 masks and eye protection. Staff working in purely administrative areas must wear surgical masks. Physical distancing of 1.5m should also be maintained.

Click here for more advice on the use of PPE at Western Health.

Washing of Hands and Surfaces

ALL staff are to practice rigorous hand hygiene.

This includes (but is not limited to):

  • Regularly maintain hand hygiene in accordance with the WHO 5 moments for hand hygiene
  • Cough & sneeze into a tissue and place in a rubbish bin.

Shared work spaces, keyboards and telephones should also be cleaned at the beginning and end of day or session using Clinell wipes.

Physical Distancing

Where possible, maintain at least 1.5 metres between yourself & others, including in queues and break rooms and limit casual interactions to less than 15 minutes.

Avoid unnecessary contact with other people e.g. do not shake hands, hug or kiss as a greeting.

The maximum room occupancy should be determined where practicable, by the density quotient of 4 square metres per person. Please note, clinical areas including emergency department waiting rooms and hospital wards are areas of a hospital that the density quotient does not apply to, however, other non-clinical areas and other public facing areas of the hospital are subject to the density quotient.

Meal Breaks

Do not eat or drink in clinical / ward areas or shared office spaces.

Wash hands before and after eating and follow the protocols for safe use of break rooms, including completing the break room log sheet, maintaining physical distancing, keeping to designated numbers of people in room at any one time, no communal food, and disinfecting your eating area before and after eating.

Utilise break-out spaces and marquees at Footscray & Sunshine Hospitals


Symptomatic & Asymptomatic COVID testing is available for Staff.

Staff can email the COVID-19 Staff Enquiries Helpdesk with questions about onset of COVID-19 symptoms, exposures to COVID-19, testing criteria or clinic information.

Staff Support

Western Health has a dedicated COVID-19 Staff Enquiries Helpdesk to respond to staff enquiries related to COVID-19. Staff can email

FAQs on leave and employment matters are available to all staff.

As needed, visit the Accessing Personal and Professional Support page for a detailed list of resources including wellness hubs, crisis support and counselling services. Staff can email for information / advice on staff support services.