Who do I Contact For?

COVID-19 Staff Enquiries

Western Health has a dedicated COVID-19 Staff Enquiries Helpdesk to respond to staff enquiries related to COVID-19.

Staff can email or call the Helpdesk directly with questions about onset of COVID-19 symptoms, exposures to COVID-19 in the community or home, testing criteria or clinic information. Managers can also contact the Helpdesk team to seek advice about COVID related matters impacting their staff.  Please note, staff confidentiality will be maintained at all times.

Contact information:  Email is recommended as the first point of contact where possible.  Emails will be responded to within 24 hours.

Email address: whscovid-19staffclinicenquiries@wh.org.au

Telephone contact:  via Switch 8345 6666, choose option 1 for COVID – then request Staff Enquiries Helpdesk.

Hours of operation: Monday to Friday, 8am to 4.30pm, Sunday 9am to 1pm



Leave arrangements

A virtual helpline has been set up,  please direct your query here  or email PCCbusinesspartners@wh.org.au


Working from home

Please download the working from home – working remotely policy  and discuss with your line manager.


Well-being & support

Thanks for reaching out to the Wellbeing & Support site. We will aim to be back in touch within 24 hours.

If your query is urgent and needs more urgent attention, please contact our Employee Assistance Program, Caraniche a Work 24/7 on 1800 099 444.

For any other queries in regardt to support you need to navigate any challenges you are experiencing, please contact us WellbeingSupport@wh.org.au and we will get back to you as soon as possible.

If you require further information related to the wellbeing and support initiatives at this time please click here.