COVID-19 Staff Enquiries Helpdesk

Western Health has a dedicated COVID-19 Staff Enquiries Helpdesk to respond to staff enquiries related to COVID-19.


Staff can email or call the Helpdesk directly with questions about onset of COVID-19 symptoms, exposures to COVID-19 in the community or home, testing criteria or clinic information.  Managers can also contact the Helpdesk team to seek advice about COVID related matters impacting their staff.  Please note, staff confidentiality will be maintained at all times.


Contact information:  Email is recommended as the first point of contact where possible.  Emails will be responded to within 24 hours.

Email address:

Telephone contact:  via Switch 8345 6666, choose option 1 for COVID – then request Staff Enquiries Helpdesk.


Hours of operation:

Monday to Friday – 8.00 – 4.30 (unchanged)

Saturday and Sunday – 9.00 – 13.00 (new)

Public Holidays – 9.00 – 13.00 (new)