COVID-19 Staff Enquiries Helpdesk

Western Health has a dedicated COVID-19 Staff Enquiries Helpdesk to respond to staff enquiries related to COVID-19.

Staff can contact the Helpdesk directly with questions about onset of COVID-19 symptoms, exposures to COVID-19 in the community or home, testing criteria or clinic information. Managers can also contact the Helpdesk team to seek advice about COVID related matters impacting their staff. Please note, staff confidentiality will be maintained at all times.


Contacting WH COVID-19 Staff Enquiries:  

Staff can contact the WH COVID-19 Staff Enquiries service by:

  • Completing details via a survey accessible at this link or via the QR code below. Once the survey has been submitted you will receive an email with guidance relating to your particular situation.


  • Emailing via the following email address: Emails will be responded to within 24 hours (note – this time may vary during outbreaks)
  • Telephone contact via Switch 8345 6666. Choose option 1 for COVID – then request Staff Enquiries Helpdesk.


Hours of operation:

Monday to Friday – 8.00 – 16.30


 The following information may answer many of your enquiries:

If you have Tested Positive to COVID (via either a RAT or PCR test):

  • Do not attend work
  • Inform your manager
  • Please advise COVID Staff Enquiries and Western Health Contact Tracing via the link above, particularly if you have worked on site at Western Health within 48 hours of testing positive.
  • If you are unable to access the link, please email Western Health Contact Tracing- . Include as much information as possible in your email about when you tested positive, your exposure, what shifts you have worked, PPE worn, what symptoms you have, and any contacts you may have generated at work.
  • See the ‘Return to work following exposure or COVID diagnosis’ QRG for more information.

If you have had an Exposure to COVID:

  • Follow Vic Gov directives
  • Complete a RAT immediately
  • Return to work if you are asymptomatic and return a negative RAT
  • See the ‘Return to work following exposure or COVID diagnosis’ QRG for more information.

If you have returned from International Travel:

  • You may return to work if you are asymptomatic.
  • Please note – The Victorian Government strongly recommends undertaking a RAT or PCR test within 24 hours of arrival into Australia.
  • You must undertake a PCR test or RAT if experiencing COVID symptoms within 7 days of arrival into Australia.

COVID Leave Entitlements:

  • People and Culture are able to provide information regarding leave entitlements
  • Information is available on the microsite here
  • A specific query regarding Leave Entitlements may be lodged with People and Culture here