Vaccination Clinics and Staff Enquiries

Vaccination Sites

The primary Hub for our region has been established at Sunshine Hospital, with capacity for up to 60 cubicles. Western Health has worked with partner health services and the community to set up a number of additional hubs across the western metro region.

Click on the tiles at the bottom of this page to find out more about the vaccination hubs, including maps to find each hub and vaccination information.


Staff Enquiries

The purpose of the COVID-19 Vaccination phone and email hotlines are to respond to enquiries related to the COVID-19 vaccination program.

The COVID-19 Vaccination phone and email hotline:

  • Provides advice to employees and the members of the community relating to COVID-19 vaccination, including pre-vaccination queries.
  • Provides advice following adverse reaction following immunisation.
  • Manages general enquiries sent on email (response provided within 24 hours).
  • Redirects enquiries specific to other health services and employers to nominated contacts.

Email contact address:  – external / community contact point

COVID Vaccination Hotline: 8345 0661 (0800 – 1630 – Monday to Friday)

The Victorian Department of Health also provides a hotline for questions relating to vaccination that may be utilised by employees and the general public:

Victorian COVID-19 Hotline: 1800 675 398, select option 1 for vaccine queries

Monitored email address for DHHS vaccine inquiries:


For further information, click here to read the full COVID-19 Vaccination Hub Hotline and Email Quick Reference Guide (QRG).